bigtaka 2 Privacy Policy

What Information We Collect

At various stages of account registration and use of services at bigtaka 2, we may collect the following types of information:

1.1 Registration and Identity Information

• Full name, date of birth and nationality
• Email address and mobile number
• National ID or passport details (for identity verification)
• Username and password chosen by the user

1.2 Transaction and Financial Information

• Deposit and withdrawal history
• Mobile banking numbers (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction date, amount and method

1.3 Technical and Usage Information

• IP address and device identifier
• Browser type and operating system
• Site access times, page visit history and session data
• Information collected from cookies and similar tracking technologies

In addition to the above, if you contact our support team, details of that conversation may be stored.

Purpose of Information Use

bigtaka 2 uses the collected information for the following purposes:

• Creating, managing and securing accounts
• Processing deposits and withdrawals and maintaining transaction history
• Identity verification (KYC) and fraud prevention measures
• Improving the gaming experience based on your preferences
• Sending notifications about applicable bonuses and promotions
• Testing site functionality and resolving technical issues
• Providing customer service and responding to support requests
• Meeting legal obligations and assisting in dispute resolution

We do not use your information for unrelated commercial purposes and do not sell it to third parties.

Circumstances for Sharing and Disclosing Information

bigtaka 2 may share your information with third parties in certain circumstances, including:

3.1 Service Partners

Only the minimum necessary information is shared with companies that handle payment processing, identity verification, technical infrastructure and gaming software. These companies may not use your information beyond their designated tasks.

3.2 Legal Obligations

We may be required to provide information to fulfil a valid legal order from a relevant authority, a court directive, or any other legal obligation.

3.3 Fraud and Security Protection

Information may be shared with relevant security agencies when needed to protect platform security, prevent financial fraud and comply with anti-money laundering (AML) regulations.

3.4 Business Transfers

In the event of a company merger, acquisition or asset sale, user information may be transferred. However, all terms of this Policy will remain in force in such cases.

Information Storage and Security

bigtaka 2 follows industry-standard technical measures to protect your information, including SSL encryption, firewalls and regular security audits.

• All transactions and personal data are transmitted encrypted using SSL/TLS technology
• Sensitive information is stored on restricted-access servers
• Regular system audits are conducted by third-party security specialists
• Staff access to information is limited based on the requirements of their role

Your information is retained for a set period to meet legal or regulatory requirements. After that period, the information is securely deleted or anonymised.

Cookies and Tracking Technologies

bigtaka 2 uses cookies and similar technologies on the site. Cookies are small data files stored on your device that help improve site functionality and the user experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, saving language preferences and basic security functions. Disabling them may cause some site features to stop working.

5.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the site and to improve the quality of services. These cookies do not directly identify any individual.

5.3 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling some cookies may prevent you from using all features of the site.

User Rights

All users of bigtaka 2 have the following rights regarding their own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or outdated information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though legal obligations may prevent this from being done in full.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: In certain circumstances you may request a copy of your information in a structured format.

To exercise these rights, please contact our support team. We provide assistance in Bengali and English 24/7.

Protection of Minors' Information

bigtaka 2 strictly follows a 21+ age policy. This platform is completely prohibited for anyone under 21 years of age. If a person registers using false information and this is subsequently proven, the account will be closed immediately.

We do not knowingly collect information from minors. If a parent or guardian believes their child has opened an account, please contact us immediately. To learn more about responsible gaming, read our Responsible Gaming section.

Third-Party Links and Services

The bigtaka 2 platform integrates third-party gaming software and payment services. These service providers have their own privacy policies, and their methods of collecting and processing information are governed by their own policies. We are not responsible for their privacy practices.

Before using any third-party service on our platform, you should familiarise yourself with that service's own privacy policy.

Policy Changes and Updates

bigtaka 2 reserves the right to amend this Privacy Policy based on changes in requirements and circumstances. For any significant changes, we will publish a notice on the site and attempt to notify you at your registered email address.

Continuing to use the site after a policy update means you agree to the revised policy. We therefore recommend visiting this page regularly. For detailed answers to questions about all our policies and terms of service, see the FAQ section.

International Data Transfers

bigtaka 2 may use servers and service providers located in different countries. Your information may be transferred to or stored in a different jurisdiction. For such transfers, we ensure that your information remains protected in accordance with the standards set out in this Policy.